If you have an emergency where there is an immediate threat to life or property, you should contact 911.

But what if it’s not an emergency? Examples of non-emergencies include:

• Illegal fireworks complaints
• Reporting a blocked fire lane or malfunctioning fire alarm
• A found pet or property item

If you want to report a problem or concern that is not an emergency, call Snohomish County 911's non-emergency number. Dispatchers still answer the non-emergency line 24-hours a day, but emergency calls get priority.  

Report a non-emergency: 425-407-3999

Please program this non-emergency number into your smart phones and ask family members to do the same. 

When you call, be prepared

When calling either 911 or the non-emergency number, please be prepared to answer the dispatchers questions, which may include:

• The address or location where the incident occurred
• Your phone number for a return call
• Basic description of the situation or people involved
• Other questions to prioritize your incident.

Keep your answers brief and to the point. The same trained staff answer both 911 and the non-emergency number.

Can we find your house?

It's important that emergency crews can identify which house is yours.

• Make sure your house number can be seen from the street both day and night
• Make sure house numbers are large  (at least 4 inches in height)
• Trim bushes and trees so they don’t block house numbers
• Be sure your address is clearly posted at the entrance to the driveway if you have a long driveway 

Report a power outage to PUD

Contact the Snohomish County Public Utility District (PUD):

• Report power outages online
• Call PUD at 425-783-1001 or 877-783-1001